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Bad-fit customers are a liability. A very expensive one because their maintenance costs often substantially exceed what they pay the time CSMs spend…
Markus Rentsch
Every single client I have worked with shared the same initial problem. They sit on piles of data but have very little customer insights. 9 out of 10…
Markus Rentsch
Most SaaS companies want to grow from expansions and upsell now. But 95% of them are ill-equipped in doing so. Here are the 6 things you must do to…
Markus Rentsch
Dear CS enthusiasts, it’s only 2 more days until the following Customer Success Creator Cohort Training kicks off. In 3 action-packed sessions of 90…
Markus Rentsch
I’ll skip the introduction today and dive right into the matter. There are 17 common practices I’ve encountered that hurt CSMs’ performance in every…
Markus Rentsch

February 2023

75% of SaaS companies will go out of business over the next 3 years. Including some big names. Unless … They finally accept that the age of sales-led…
Markus Rentsch
2
Dear CS enthusiasts, as 2 of 3 sessions of the February cohort are already complete I’m happy to share the info for the March edition. 3 action-packed…
Markus Rentsch
has been declared the new mantra for customer success and it’s completely garbage. Here’s a simple explanation of why: Your customers don’t care about…
Markus Rentsch

January 2023

Spending most of your time firefighting, band-aiding and quick-fixing sucks. It’s the definition of a hamster wheel and it’s burning you out. Here’s how…
Markus Rentsch
The time has finally come. As announced previously I’m presenting you with the first edition of the Customer Success Creator Cohort Training. 3…
Markus Rentsch
Customers are looking to reduce their expenses. They will stop paying for every product that does not deliver enough value and their expectations have…
Markus Rentsch

December 2022

If you are expecting a recap of 2022 I have to disappoint you. Because I don’t like looking back. But there’s one thing I need to mention from the past…
Markus Rentsch
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