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How to build verified ICPs
Bad-fit customers are a liability. A very expensive one because their maintenance costs often substantially exceed what they pay the time CSMs spend…
Markus Rentsch
Mar 24
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How to build verified ICPs
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Meaningful customer data is the new gold
Every single client I have worked with shared the same initial problem. They sit on piles of data but have very little customer insights. 9 out of 10…
Markus Rentsch
Mar 19
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Meaningful customer data is the new gold
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Low- versus High Net Revenue Retention
Most SaaS companies want to grow from expansions and upsell now. But 95% of them are ill-equipped in doing so. Here are the 6 things you must do to…
Markus Rentsch
Mar 11
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Low- versus High Net Revenue Retention
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Customer Success Creator Cohort March
Dear CS enthusiasts, it’s only 2 more days until the following Customer Success Creator Cohort Training kicks off. In 3 action-packed sessions of 90…
Markus Rentsch
Mar 8
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Customer Success Creator Cohort March
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17 Customer Success Don'ts
I’ll skip the introduction today and dive right into the matter. There are 17 common practices I’ve encountered that hurt CSMs’ performance in every…
Markus Rentsch
Mar 4
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17 Customer Success Don'ts
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February 2023
Prediction
75% of SaaS companies will go out of business over the next 3 years. Including some big names. Unless … They finally accept that the age of sales-led…
Markus Rentsch
Feb 26
7
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Prediction
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Customer Success Creator Cohort Training March
Dear CS enthusiasts, as 2 of 3 sessions of the February cohort are already complete I’m happy to share the info for the March edition. 3 action-packed…
Markus Rentsch
Feb 22
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Customer Success Creator Cohort Training March
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Doing more with less
has been declared the new mantra for customer success and it’s completely garbage. Here’s a simple explanation of why: Your customers don’t care about…
Markus Rentsch
Feb 18
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Doing more with less
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January 2023
How to transition from reactive to proactive CSM
Spending most of your time firefighting, band-aiding and quick-fixing sucks. It’s the definition of a hamster wheel and it’s burning you out. Here’s how…
Markus Rentsch
Jan 31
2
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How to transition from reactive to proactive CSM
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Customer Success Creator Cohort Training
The time has finally come. As announced previously I’m presenting you with the first edition of the Customer Success Creator Cohort Training. 3…
Markus Rentsch
Jan 25
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Customer Success Creator Cohort Training
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The biggest challenge for customer success teams in 2023
Customers are looking to reduce their expenses. They will stop paying for every product that does not deliver enough value and their expectations have…
Markus Rentsch
Jan 17
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The biggest challenge for customer success teams in 2023
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December 2022
Preview for 2023
If you are expecting a recap of 2022 I have to disappoint you. Because I don’t like looking back. But there’s one thing I need to mention from the past…
Markus Rentsch
Dec 30, 2022
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Preview for 2023
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