Customer-Value-Led-Growth Newsletter

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How to set effective OKRs for Customer Success Teams
Hi, I’m Markus, and welcome to a 🔒 subscriber-only edition 🔒 of my newsletter. I help you to deliver, grow, and monetize customer value to improve…
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Markus Rentsch
Tired of working with bad fit customers?
Tired of wasting your time, energy, and money? I’m happy to announce the newest release in my product store: The ICP Definition Playbook Learn how to …
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Markus Rentsch
How to make yourself less dispensable
A big thanks to our sponsor who keeps this newsletter free to the reader: Keeping customers happy is critical to your B2B business success. To do so…
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Markus Rentsch
Defining your North Star Metric
Hi, I’m Markus, and welcome to a 🔒 subscriber-only edition 🔒 of my newsletter. I help you to deliver, grow, and monetize customer value to improve…
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Markus Rentsch
A world without churn
As a CSM, that’s the dream, isn’t it? No more last-minute firefighting No more bribing customers with discounts No more getting blamed for customers…
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Markus Rentsch
9 Competencies CS teams need to have in 2023
A big mistake I see CS leaders making is hiring people with the same backgrounds. The same skills, the same knowledge, the same experience. As a…
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Markus Rentsch
Decoding Customer Value
Hi, I’m Markus, and welcome to a 🔒 subscriber-only edition 🔒 of my newsletter. I help you to deliver, grow, and monetize customer value to improve…
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Markus Rentsch
Important Announcement
In the past 3 years, I’ve created a lot of content about Customer Success. Not only on LinkedIn and in this newsletter. Ebooks, guides, frameworks…
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Markus Rentsch
How to run QBRs your customers love
A big thanks to our sponsor who keeps this newsletter free to the reader: Keeping customers happy is critical to your B2B business success. To do so…
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Markus Rentsch
Customer Onboarding that drives growth
Hi, I’m Markus, and welcome to a 🔒 subscriber-only edition 🔒 of my newsletter. I help you to deliver, grow, and monetize customer value to improve…
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Markus Rentsch
Re-engaging non-responsive customers
A big thanks to our sponsor who keeps this newsletter free to the reader: Need to eliminate the noise? Tired of working in a silo? At the forefront of…
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Markus Rentsch
How to build a Customer Success Program
Hi, I’m Markus, and welcome to a 🔒 subscriber-only edition 🔒 of my newsletter. I help you to deliver, grow, and monetize customer value to improve…
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Markus Rentsch
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