Customer-Value-Led-Growth | Markus Rentsch | Substack

Bad-fit customers are a liability. A very expensive one because their maintenance costs often substantially exceed what they pay the time CSMs spend trying to “fix” them are lost opportunities to further grow your top customers working with them has a negative impact on CSMs and…

Mar 24

New Top Community

Every single client I have worked with shared the same initial problem. They sit on piles of data but have very little customer insights. 9 out of 10…

Mar 19

Most SaaS companies want to grow from expansions and upsell now. But 95% of them are ill-equipped in doing so. Here are the 6 things you must do to…

Mar 11

Dear CS enthusiasts, it’s only 2 more days until the following Customer Success Creator Cohort Training kicks off. In 3 action-packed sessions of 90…

Mar 8

I’ll skip the introduction today and dive right into the matter. There are 17 common practices I’ve encountered that hurt CSMs’ performance in every…

Mar 4

75% of SaaS companies will go out of business over the next 3 years. Including some big names. Unless … They finally accept that the age of sales-led…

Feb 26

Dear CS enthusiasts, as 2 of 3 sessions of the February cohort are already complete I’m happy to share the info for the March edition. 3 action-packed…

Feb 22

has been declared the new mantra for customer success and it’s completely garbage. Here’s a simple explanation of why: Your customers don’t care about…

Feb 18

Customer-Value-Led-Growth

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