1. Understand the customer journey The purpose of being a CSM is to take the customers from A (start) to B (goal). That means you provide the customer…
to help your colleagues in other teams to improve their performance. Working in customer success, you are in the unique position of being the connection…
When I ask Google about customer success strategies that’s the stuff I’m getting: personalize the customer experience act on customer feedback install a…
- it’s the responsibility of a single team, - the “CS strategy” is built for the vendor’s convenience, - and because of the two previous points, it’s…
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Masters of Net Revenue Retention