The years to come will be challenging for customer success managers. Because customer expectations have reached an all-time high. The companies who make their customers most successful will come for the customers of those who don’t. Companies need to enable customer success excellence but it also requires CSMs to upgrade their game.
I like how you mentioned that customer success managers depend on the product and the customers they get to work with. So it is important to be involved in other aspects than just our own domain. Thanks for writing!
I like how you mentioned that customer success managers depend on the product and the customers they get to work with. So it is important to be involved in other aspects than just our own domain. Thanks for writing!
Thanks Mindy.
Great read and relevance is immense
Thanks Sanup
I love this
Thank you very much.