How CSMs win with the 80/20 principle

I haven’t met a single CSM who complained about idling times. 

But quite often, it’s the opposite of working long hours with little to no breaks. 

Followed by a high degree of exhaustion and low impact on top. 

A helpful mindset and tool to spend less time, drain less energy, and create better results is the 80/20 principle.

In today’s episode, I’d like to …