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Why digital customer success is not the answer

Why digital customer success is not the answer

Markus Rentsch's avatar
Markus Rentsch
Nov 22, 2022
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Customer-Value-Led-Growth Newsletter
Why digital customer success is not the answer
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I keep reading that companies need to push for digital customer success to increase efficiency. The first thing that came to my mind was how it could possibly become even more digital. 

9 out of 10 SaaS companies I’ve talked to don’t know whether their customers are successful. Because there’s no app in place that provides them with the information. Talk…

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