The Top 5 skills CSMs need to build in 2023 and beyond

The customer success manager role is changing.

Customer expectations have never been higher, and their willingness to pay has never been lower. 

It’s no longer enough to be “productive” (whatever that means) and stay in your comfort zone. 

After spending 1k+ hours of research and deep thinking I’ve isolated the 5 most important skills to build in 2023 and …