The 7 components of customer success
Customer success is not the responsibility of a single team
Because customer success = right product + right customers + right services
Customer success managers can make a lot of difference but they are not magicians.
They can’t fix
A bad product
Bad-fit customers
Weak support
Customer success needs to become a company-wide operating system.
Keep reading with a 7-day free trial
Subscribe to Customer-Value-Led-Growth Newsletter to keep reading this post and get 7 days of free access to the full post archives.