How to build a churn-crushing mindset
in last week’s edition about creating a customer portfolio analysis I outlined 3 important things about churn:
It’s virtually impossible to achieve a high NRR with a high churn rate
Churn is not the responsibility of a single team
It is caused at different stages in the customer lifecycle
This week, I’d like to follow up with a deeper dive into the churn a…
Keep reading with a 7-day free trial
Subscribe to Customer-Value-Led-Growth Newsletter to keep reading this post and get 7 days of free access to the full post archives.