Additional Customer Success Plans

Hi, I’m Markus, and welcome to a 🔒 subscriber-only edition 🔒 of my newsletter. I help you to deliver, grow, and monetize customer value to improve your performance, accelerate your career, and build a profitable SaaS business. Customer success does not start with the purchase.

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Creating dedicated customer success plans is a critical activity for every CSM.

In addition to the example I shared last week, you will find 2 more in this post. 

It will help you to better understand the mechanics and make it easier to adapt to your own business.