Additional Customer Success Plans
Hi, Iām Markus, and welcome to aĀ š subscriber-only edition šĀ of my newsletter. I help you to deliver, grow, and monetize customer value to improve your performance, accelerate your career, and build a profitable SaaS business. Customer success does not start with the purchase.
Creating dedicated customer success plans is a critical activity for every CSM.
In addition to the example I shared last week, you will find 2 more in this post.Ā
It will help you to better understand the mechanics and make it easier to adapt to your own business.Ā
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