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Customer-Value-Led-Growth Newsletter
A world without churn

A world without churn

Markus Rentsch's avatar
Markus Rentsch
Sep 21, 2023
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Customer-Value-Led-Growth Newsletter
A world without churn
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As a CSM, that’s the dream, isn’t it?

  • No more last-minute firefighting

  • No more bribing customers with discounts

  • No more getting blamed for customers leaving

Ok, you’ll never get churn down to zero. 

But what about reducing it by 75%?

Most churn does not happen randomly but follows recurring patterns.

Systematic churn that can be eliminated in a sustainable way…

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