7 steps to transition from reactive to proactive CSM
Firefighting, band-aiding, and quick-fixing. The unholy trinity of the reactive CSM hamster wheel. Stressful, tiresome, and pointless.
The more time it takes of your day the faster you will burn out. None becomes a CSM for doing that. Not a single one.
Do you remember why you want to become a CSM?
Most likely because you wanted to
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