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Important: Migration to Beehiiv
Dear CS enthusiasts, as you have likely noticed, the CVLG newsletter has moved from Substack to Beehiiv in December. I tried to make it a smooth…
Jan 7
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Markus Rentsch
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Important: Migration to Beehiiv
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November 2023
Black Friday Deals
Hey dear fellow CS addict, I’m a bit late to the party but apparently, it’s Black Friday approaching again. So if you are looking to upgrade your skills…
Nov 23, 2023
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Markus Rentsch
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Black Friday Deals
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How to better communicate with your customers
Hi, I’m Markus, and welcome to a 🔒 subscriber-only edition 🔒 of my newsletter. I help you to deliver, grow, and monetize customer value to improve…
Nov 21, 2023
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Markus Rentsch
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How to better communicate with your customers
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How to boost your performance with CS operations Part II
Hi, I’m Markus, and welcome to a 🔒 subscriber-only edition 🔒 of my newsletter. I help you to deliver, grow, and monetize customer value to improve…
Nov 14, 2023
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Markus Rentsch
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How to boost your performance with CS operations Part II
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How to boost your performance with CS Operations Part I
Hi, I’m Markus, and welcome to a 🔒 subscriber-only edition 🔒 of my newsletter. I help you to deliver, grow, and monetize customer value to improve…
Nov 7, 2023
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Markus Rentsch
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How to boost your performance with CS Operations Part I
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The not-so-secret to high product adoption
Hi, I’m Markus, and welcome to a 🔒 subscriber-only edition 🔒 of my newsletter. I help you to deliver, grow, and monetize customer value to improve…
Nov 3, 2023
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Markus Rentsch
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The not-so-secret to high product adoption
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Get 1% better in Customer Success every day
I believe, that the only way to become a top 5% performer is through continuous learning. Improving your mindset, tools, processes, and strategies as…
Nov 2, 2023
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Markus Rentsch
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Get 1% better in Customer Success every day
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October 2023
Halloween Special: The executive that does not "believe" in Customer Success
There are no hacks, magic bullets, and flying carpets in Customer Success. Customer Success does not produce instant results. That’s not how it’s…
Oct 31, 2023
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Markus Rentsch
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Halloween Special: The executive that does not "believe" in Customer Success
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Customer Success Metric Teardown
Hi, I’m Markus, and welcome to a 🔒 subscriber-only edition 🔒 of my newsletter. I help you to deliver, grow, and monetize customer value to improve…
Oct 27, 2023
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Markus Rentsch
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Customer Success Metric Teardown
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Minimum Viable Input vs Maximum Possible Outcome
Have you been laid off or lost dear colleagues to it? If not you should, consider yourself lucky. Doing “more with less” is the new mantra in SaaS and…
Oct 24, 2023
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Markus Rentsch
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Minimum Viable Input vs Maximum Possible Outcome
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Effective Risk Management in Customer Success Part II
Hi, I’m Markus, and welcome to a 🔒 subscriber-only edition 🔒 of my newsletter. I help you to deliver, grow, and monetize customer value to improve…
Oct 19, 2023
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Markus Rentsch
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Effective Risk Management in Customer Success Part II
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The Reinvention of Customer Success
A big thanks to our sponsor who keeps this newsletter free to the reader: As a CS leader, you want to know the risks and expansion potential of your…
Oct 17, 2023
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Markus Rentsch
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The Reinvention of Customer Success
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